Radio Shack EC-2037 User's Guide download pdf (Page 20)

Return Policy and Warranty

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



Channel Master TV has a standard one (1) year limited warranty from the original purchase date. During the rst

ninety (90) days, your warranty covers both parts and labor. After ninety (90) days, and for the remainder of the one

year warranty period, your warranty covers parts alone. Certain limitations and exclusions apply.



Dealers and consumers can return any In-Warranty Channel Master product to the Warranty department for repair

or replacement. For In-Warranty service the consumer or dealer must call Technical Service and request an RMA

number in order to return the product. The returned product must have the RMA number visible on the box and

must include the bill of sale showing the unit is within the warranty period. If the unit is found to be defective under

our Warranty Policy Channel Master will repair or replace the item at no charge. Products outside of the warranty

period should not be returned to Channel Master with the exception of any product requested by Technical Support

to be accessed for quality assurance purposes. Technical Service Phone: +1.877.746.7261 * Some products have

extended term warranty periods.





 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment and software

described in Paragraph  will conform to our specications in all material respect and that the equipment will be free

from material defects in materials and workmanship during the Limited Warranty period.  This Warranty applies

to all original purchases by Customers of CHANNEL MASTER (“Equipment”). The warranties set forth herein are

not transferable.  The Effective period of this Warranty will start on the date of purchase of the Equipment or the

date of installation by a CHANNEL MASTER approved technician and will end, for the Equipment, ninety (90) day

later (for all component parts and system upgrades), unless otherwise expressed or provided herein (in each case

the “Warranty Period”).



 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period:  The

Customer shall notify CHANNEL MASTER within thirty (30) days of the problem.  CHANNEL MASTER will, at its

option, either resolve the problem over the telephone or provide the customer with a Return Authorization (“RMA”)

Number and the address to which the customer may ship the defective item;  If the problem can not be resolved

over the telephone, the Customer shall attach a label showing the RMA number to each returned item, and include

a description of the problem. The Customer shall, at his or her own cost, properly pack the item to be returned, mark

the RMA# on the outside of the box, prepay the insurance and shipping charges, and ship the item to the specied

CHANNEL MASTER location.  Unauthorized return of any equipment, whether in or out of warranty, will be

subject to a handling charge, in addition to all repair and all transportation charges.  CHANNEL MASTER will, at

its sole option, repair or replace the returned item. If replaced, the replacement item may be new or refurbished; if

refurbished it will be equivalent in operation to new Equipment. If a returned item is replaced by CHANNEL MASTER,

the Customer agrees that the returned item will become the property of CHANNEL MASTER.  CHANNEL

MASTER will complete the exchange of CHANNEL MASTER manufactured equipment returned under this Warranty

within a reasonable time, subject to lead-times from factory, and will make a good faith effort to minimize any and all

delays where possible; and  CHANNEL MASTER will, at its cost, ship the repaired item or replacement to the

Customer. If the Customer requests express shipping, the Customer will pay CHANNEL MASTER an expediting fee.

 Equipment which is repaired or replaced by CHANNEL MASTER under this Warranty will be covered under all of

the provisions of this Warranty for the remainder of the applicable Warranty period (for that particular equipment) from

the date of repair or replacement, whichever is longer.  If equipment is repaired beyond effective warranty dates

or if abnormal usage had occurred, Customer shall be charged applicable rates and the Customer will be advised

of the estimated charges prior to repair by CHANNEL MASTER's authorized service center.  The price of out-

of-warranty repairs payable by the Customer will be based on standard labor and parts prices in effect at the time of

the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such repair, exchange, refurbishing,

or substitution will not exceed the original price of Product.  If the problem reoccurs within the warranty period,

CHANNEL MASTER will, at its option:  re-perform the service;  replace the product pursuant to the terms of

this warranty,  permit Customer to return the product and issue a refund pursuant to this warrant, or  refund the

amount the Customer paid for the services.



 CHANNEL MASTER reserves the right to make changes or improvements to its products, during subsequent

production, without incurring the obligation to install such changes or improvements on previously manufactured or

sold products. FORCE MAJEURE:  CHANNEL MASTER will not be liable if its performance under this warranty

becomes commercially impracticable due to any contingency beyond CHANNEL MASTER’s reasonable control,

including acts of God, res, ood, wars, sabotage, civil unrest, accidents, labor disputes or shortages, government

laws, rules and regulations, whether valid or invalid, inability to obtain material, equipment or transportation, incorrect,

delayed or incomplete specications, drawings or data supplied by Customer (collectively “Force Majeure”).



 This Limited Warranty extends only to the original purchaser of the Equipment and is in lieu of all other express or

implied warranties, including those of merchantability and tness for a particular purpose. 

  any part of the equipment having been modied, adapted,

repaired, maintained, transported or relocated by any person;  Storage or environmental characteristics which

do not conform to the applicable sections of the appropriate Equipment Manual or Instruction Sheet;  Failure to

conform with the Equipment Operating Instructions in the applicable Equipment Manual or Instruction Sheet; 

External causes, including external electrical stress or lightning, or use in conjunction with incompatible equipment,

unless such use was with CHANNEL MASTER’s prior written request;  Cosmetic damage;  Accidental

damage, negligence, modication, mishandling, abuse or misuse; or  Force Majeure. 

 Labor charges for installation or setup of the product.  Any taxes imposed on CHANNEL MASTER for

units replaced or repaired under this warranty.  Installation, performance of, or repair of: audio/video cabling,

telephone line, or accessory attachments used with the product.  Product replacement because of misuse,

accident, lightning damage, unauthorized repair, or other cause not within the control of CHANNEL MASTER. Please

note that removing the cover of the Unit for any reason voids the warranty.  Reception transmission problems

caused by signal conditions, telephone line, or cable or antenna systems outside the unit.  Damages to, or viruses

that may infect your Unit or other devices arising from the use of unauthorized third party devices in connection with

your Unit.  Incidental or consequential damages resulting from the product. (Some states (or jurisdictions) do not

allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.)  A

product that has been modied or adapted to enable it to operate in any country other than the country for which it

was designed, manufactured, approved and/or authorized, or repair of products damaged by these modications. 

A product used for commercial or institutional purposes.  Access connections (telephone or broadband), including

charges from your communications provider.



 THIS WARRANTY IS THE CUSTOMER’S EXCLUSIVE WARRANTY FOR THE EQUIPMENT, CHANNEL

MASTER SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED,

INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY.

 CHANNEL MASTER WILL NOT BE LIABLE IN TORT, INCLUDING LIABILITY IN NEGLIGENCE OR STRICT

LIABILITY, AND WILL HAVE NO LIABILITY AT ALL FOR INJURY TO PERSONS OR PROPERTY. CHANNEL

MASTER’S LIABILITY FOR FAILURE TO FULFILL ITS OBLIGATIONS UNDER THIS WARRANTY OR ANY OTHER

LIABILITY UNDER OR IN CONNECTION WITH THE EQUIPMENT WILL BE LIMITED TO THE AMOUNT OF THE

PURCHASE PRICE OF THE EQUIPMENT AT THE TIME OF ORIGINAL PURCHASE. THE REMEDIES STATED IN

THIS WARRANTY ARE THE CUSTOMER’S EXCLUSIVE REMEDIES AGAINST CHANNEL MASTER REGARDING

THE EQUIPMENT.  EVEN IF CHANNEL MASTER HAS BEEN NOTIFIED OF THE POSSIBILITY OF THEM,

CHANNEL MASTER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL

DAMAGES, INCLUDING LOST PROFITS AND REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS, ANY

CLAIM AGAINST A CUSTOMER BY A THIRD PARTY, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSSES

OF ANY KIND.  THESE LIMITATIONS AND DISCLAIMERS ARE NOT MADE BY CHANNEL MASTER WHERE

PROHIBITED BY LAW.

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Radio Shack EC-2037 User's Guide Page 20

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