Page 6 of 8
6. Simplicity of Installation -- Ease of installation and configuration will be important. Vendor
should provide system project management implementation plan.
7. Training and usage -- System must be easy to use, learn, and administer.
8. Systems Administration
a. Single point of management from any point on the network for all components.
b. Maximum flexibility for rapid, efficient, and cost-effective configuration changes to
user profiles and IP telephone equipment.
9. Security -- Vendor must follow appropriate security guidelines as approved by the North
Olympic Library System to include:
a. Physical access to system hardware
b. Changing of default passwords
c. Security of remote access to the common telephony and messaging systems
d. Security from unauthorized internal or external access of the telephony system and
messaging systems.
10. Provide Support and Maintenance
a. A complete maintenance and warranty agreement must be included as part of the
vendor's proposal to provide support during all operating hours.
b. When providing price information, describe the level of maintenance support you
provide, stating response times, priorities, and other factors of each support level.
Specifically, describe maintenance options available to the Library, and the prices of
each option. Prices of any maintenance agreement must include updates to and
manual changes as a result of such maintenance or system enhancements. All prices
must be stated for a one-year period beginning at the date of expiration of
applicable warranties.
c. Vendor should provide the address and contact information of local service/support
center.
6. COMMUNICATIONS FEATURES
Address each item listed below indicating relevant details, and whether a feature is unavailable or
is an add-on option.
1. Caller ID/Caller ID customization (Carrier dependent)
2. Speed dial numbers
3. Redial last call
4. The ability to forward calls to any telephone at any location
5. The ability to transfer a call directly to any telephone at any location
6. Mute function
(203 pages)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals